Introduction
Welcome to limolimo1 ("Company", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the app.
Information We Collect
We may collect the following categories of information:
- Personal identifiers — name, email address, phone number, and billing address provided during account registration or booking.
- Location data — pickup and drop-off locations you enter, and (with permission) real-time GPS location to facilitate your ride.
- Payment information — processed securely through third-party payment processors; we do not store full card numbers.
- Device information — device model, OS version, unique device identifiers, and app usage data for diagnostics and improvements.
- Communications — messages sent to our support team or through in-app chat features.
How We Use Your Information
- To process and manage your transportation bookings.
- To communicate ride confirmations, updates, and receipts.
- To provide customer support and respond to inquiries.
- To improve app functionality and user experience.
- To comply with legal obligations and enforce our terms.
- To send service-related notifications (you may opt out of marketing messages at any time).
Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers — trusted third parties who assist in operating our platform (payment processors, mapping services, cloud hosting).
- Chauffeurs and drivers — limited ride-relevant details (pickup location, passenger name) shared to complete your booking.
- Legal authorities — when required by law, court order, or to protect the rights and safety of users or the public.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at the address below.
Data Security
We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no electronic transmission is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.
Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data.
- Correct inaccurate information.
- Request deletion of your data.
- Opt out of marketing communications.
- Lodge a complaint with a data protection authority.
To exercise any of these rights, contact us using the details in Section 9.
Contact Us
If you have questions or concerns about this Privacy Policy, please reach out:
FL 33410, United States
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of the app after changes constitutes acceptance of the revised policy.